Help Centre

What are the best use cases for Forward?

Forward is working with clinical teams and departments at NHS trusts across the UK who are looking at Forward in the clinical environment. We have put together a few examples of case studies where Forward works particularly well.

These teams are often specialised and based on only one site in multi-site trusts. They communicate with most specialties in the hospital because they provide a key service for diagnosis, such as biochemistry, pathology or radiology.

They can also be groups who are involved in hospital management, such as bed management, or specialised services like line insertion teams.

The teams need to communicate on a one-off basis with a wide range of clinical staff with non-urgent communications often being the most frustrating and time consuming.

Forward has helped these teams streamline non-urgent communications and prioritise tasks by facilitating fast, reliable group instant messaging. These teams find particular benefit from the Forward directory for searching for specialties or names and getting fast results.

Example teams include: 

  • Radiology
  • Biochemistry
  • Pathology
  • Specialist Line Insertion Teams

Biochemistry: Add-on requests at Medway NHS Foundation Trust

Forward developed an agreed protocol with the clinical biochemistry team and  clinical staff at Medway Hospital.

Clinical staff are able use Forward to request blood test add-on requests to a dedicated ‘clinical biochemistry’ Forward device. The biochemistry staff member can then acknowledge the request and log this, and also respond to the user, letting them know they have received the request and how long it will be until they have a result. Previously, this relied on landline telephones and bleeps/pagers. Forward has revolutionised the way ‘add-on’ bloods are done in the hospital, and let to significant time-savings and improved efficiencies in this service.



Since using Forward as a communication tool for this team, their service delivery has been enhanced and significantly improved by the ability to use secure instant messaging. This has saved time for colleagues, improved speed of decision making and ensured all multi-disciplinary team members can provide expert input. Forward has reduced the number of unnecessary consultant appointments, saving time for health professionals.




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