Secure Messaging

With the majority of NHS workers relying on instant messengers to share patient information, we saw a need to provide a product that had security at its core. Forward complies with the latest GDPR and NHS information governance guidance. Additional product features ensure that patient handover and referrals stay in one safe loop.

  • Compliant

    Forward complies with the latest NHS Digital guidance published on instant messengers, is IG toolkit approved (level 2) and complies with GDPR guidance.

  • Cloud Storage

    All data is stored in the cloud and not on your device, which is PIN protected, meaning there is a barrier between your personal and work data.

  • Photo Capture & Export

    Take photos using your camera to send via Forward or export it directly to your NHS email. No more fiddling around for digital cameras, charging batteries or SD cards.

Efficient Collaboration

As a clinician, waiting for switch or a bleep can be a frustrating and lengthy process – and that’s before you’ve done it for the tenth time that shift. With this in mind, we’ve innovated beyond messaging to help you get in touch with who you need, when you need them.

  • Directory

    Connect with everyone within your Trust on Forward, and find anyone within the NHS without the need for waiting on a page or a phone number.  Share patient information, including photos and files, with anyone is your network

  • Patient Cards and Task Management

    No more messy scraps of paper and notes on the side of your handover list to manage your workflow. Patient cards allow you to track completed and ongoing tasks as well as attach files and notes.

  • Teams

    Work within a private or public team on Forward to collaborate with your colleagues throughout the shift. Offer advice and manage consultations on the go, without the need to interrupt your workflow.

Work Your Own Way

We’ve worked hard to build a product that can help manage workloads, but we also care about protecting healthcare workers from overwork and burnout. With Forward, you can customise your experience to stay on track while on the job, but switch off for a well deserved break by the end of shift.

  • Unavailability

    Mark yourself as unavailable when you’re off and wave goodbye to annoying badges and notifications from group chats. Your colleages will also see that you’re off, preventing any undue disturbance.

  • Improved Satisfaction

    In our pilot studies, clinicians estimated a saving of around 40 minutes per day using Forward and 74% reported improved work satisfaction after moving from outdated communication methods.

  • Keep in Touch on the Go

    Less wrestling for desktops to manage emails, un-prioritised disturbances from bleeps and endless waiting on the phone. What are you waiting for?

The word on the ward!

“We have found Forward a be a user-friendly app that helps teams instantly and safely share information to improve delivery of patient care”

Justine Sweet – ENT, audiology, plastics and dermatology general manager, Kingston Hospital

“One of the best organisations I have worked with in 20 years in health tech. The uptake has been steep and quick, and we have seen WhatsApp reduce nearly as quickly which is down to the comfort clinical teams have with Forward.”

Richard Corbridge – Chief Information Officer, Leeds Teaching Hospitals Trust

“As a specialist nurse working with wounds, the ability to liaise with colleagues and surgeons is great. Also able to send images so makes management decisions much easier and helps with continuity of care.”

Geraldine Byford – Specialist Nurse: Plastic Surgery, Wythenshawe Hospital

“Capturing and sharing medical images securely via the Forward app saves users time and protects patient privacy.  Forward proves that smartphones can not only be very useful in our everyday lives, but also in providing outstanding healthcare.”

Marie Lafferty – Lead medical photographer, Kingston Hospital

“For our team, Forward allows us to have a very clear idea about what is going on. Before Forward existed, we would have loved to do this with WhatsApp, but Forward fills a massive gap as it lets us communicate quickly and securely to allow complex and fast decision making for evolving surgical cases. Forward has transformed the way we deliver care.”

James Bedford – Consultant Plastic Surgeon, Wythenshawe Hospital

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